FAQ

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What is the gambling license type for a B2C?

An online B2C license that covers all verticals.

What games are not permitted?

Physical prize raffles.

What territories are restricted under the licence?

UK, USA, Ontario, New Brunswick and FATF sanctioned countries.

All licence holders must conduct their own due diligence in each local jurisdiction or territory in which they operate to ensure their services are provided in compliance in all material respects with all applicable local laws, rules and regulations.

Are B2Bs required to be licenced?

Whether a B2B Licence is required will depend on the nature of the business. We will advise upon this on a case by case basis.

For how long are Licences valid?

Licences are valid for a period of one (1) year.

What is the application timeframe?

The typical time-line for the completion of the application is between two (2) to three (3) weeks after pre-approval. However, the application can take as long as eight (8) weeks in certain circumstances.

How is the application submitted?

Through the online portal.

Is there a pre-application fee?

Yes. A non refundable pre-application fee is incurred.

Is there a guarantee the licence will be granted?

The application fee does not guarantee that the licence will be granted. However, should the application fail, then a partial refund would be provided.

What payment methods are accepted?

The vast majority of FIAT currencies (such as USD/EUR) and a range of the most popular cryptocurrencies, including: Bitcoin, Ethereum, ERC-20 based stable coins and a range of other ERC-20 tokens.

What is the accepted game supply (Direct, Aggregator, Both)?

Both.

How many URL’s are included with a Licence?

Five (5) URL’s are included within the Licence Fee, however, additional URLs can be added at further cost.

Are there any ISP blocking measures in place?

There are no ISP blocking measures in place through the license. Enhanced monitoring and supervisory services may be imposed upon a licensee at the licensor's discretion.

Are there any geographical player-blocking requirements?

Licensees are required to geo-block consumers residing in the USA, the UK, New Brunswick, Ontario and any FATF sanctioned countries
Licensees are also required to implement protocols to block player registrations from the restricted territories identified above

Are there documentary requirements for the source of funds/wealth of the UBO/directors?

Applicable UBOs with a shareholding of 10% or more will undergo full due diligence at the licensing stage. This will Include verification of identity, residential address and source of wealth.
Directors will also be required to provide verification of identity and residential address

Should key Personnel be disclosed?

Yes - this should include (but not be limited to) senior management, Directors, legal representatives and authorised signers.

Are there requirements to segregate player funds?

Yes.

Licensees are required to segregate player funds from operational funds.
Player funds should be held in a separate account.

Are there any requirements for player complaints procedures?

Licensees must adhere to the following protocols:

A clear internal complaints process
Protocols for responding to the complainant promptly
Ensuring record retention of complaints
Providing escalation process
An approved Alternative Dispute Resolution (ADR) mechanism for escalated complaints
Upon request, YoLicense reserves the right to request KYC information that the licensee holds for the complainant in the event that complaints are escalated to the Tobique jurisdiction
Player complaints are accessed through the shield if the licensee and player have been unable to find a resolution

Are there any player reporting requirements?

The following player reporting requirements are in place:

Bi-weekly player account standing submissions
Monthly compliance change reports
AML documentation
Terrorist activity reports (within 24 hours) uploaded to the TGC compliance platform
Other requirements not listed in certain circumstances of which licensees will be informed

Are there any payment-blocking measures in place?

Licensees are required to geo-block consumers residing in the USA, the UK, the Canadian Province of New Brunswick, and FATF sanctioned countries
Licensees are also required to block player registration from restricted territories

Are there any Responsible Gambling obligations?

There are requirements for self-exclusion that need to be disclosed 24 hours after it is requested
Adherence to the protocols of each market you enter into and its terms
Implementation of responsible gambling tools, such as the ability for players to set deposit limits, wager limits, cooling-off periods and session limits, is mandatory
Ensure there is a clear link to supportive organisations such as omniahealthgroup.com

Is there a requirement to appoint a compliance officer?

Yes - an applicant must appoint a senior member of management to have oversight and overall responsibility for AML/CTF mitigation. Dependent upon the nature and size of the entity, this individual may be a specialised compliance officer/MLRO or an existing senior member of staff with sufficient knowledge and resource to conduct the role.

What AML policies and obligations must licensees follow?

Each market that is targeted must adhere to local requirements, in addition to those of the licensing jurisdiction. For example, if you are in the EU, you must adhere to the 4/5/6AMLD, local member state requirements and the Tobique AML regulations and codes.

Are there any certification requirements?

RNG must be certified.
Functional and platform testing must be approved by a reputable jurisdiction, accredited or an up-to-date testing certificate supplied by a reputable testing house.
Testing may be requested before the licence being granted for function and platform.

Are there any key equipment reporting requirements?

The Tobique Gaming Commission (TGC) requires the full and timely disclosure of all infrastructure of the licensee. This includes the location of the data centre, an architectural overview and a disaster recovery plan.

Are there any server location requirements?

No requirement for any physical server presence. Everything can be cloud-based.

Are there any data vault requirements?

The TGC requires that critical data and information must be encrypted, backed up and secured off-site on a bi-weekly basis with a TGC-selected service provider, namely the following information:

Receipts from players and evidence of payments to players
A complete history of all transactions that affect player balances
The backup should not contain personal information, however the Transaction ID, Player ID, amount and final account standing must be provided
No integration required

Is there a requirement for a third-party ADR (Alternative Dispute Resolution) representative?

Yes – It is mandatory for all Operators to have a contract in place with a Tobique approved third party ADR representative.

Are there marketing restrictions in place?

Yes.

Market specific
Tobique does not permit marketing for its area or for restricted territories

Technical Standards:

The website must have a footer containing specific information and policies, including an active Tobique Gaming Commission domain validation shield
Company information or "About Us"
A responsible gaming link
Complaints and arbitration information
Terms of Use
Privacy Policy
Bonus Policy
Affiliates
AML and KYC Policy
Payment Policy
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